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Home / Right of withdrawal

Right of withdrawal

You have the right to withdraw from the contract, without giving any reason, within 14 days.

The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or e-mail). To this end, you can use the attached model withdrawal form, but it is not mandatory. You can also electronically fill in and submit the withdrawal form or any other explicit declaration on our website www.progettotetra.com.
If you choose this option, we will immediately send you a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail).
The contacts to whom the above communication should be sent are:

Progetto Tetra srls – Via Galletta 56, 40068 San Lazzaro di Savena, Bologna (Italy)
or: info@progettotetra.com

For withdrawal is sufficient send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this reimbursement. The refund may be suspended until the goods are received or until the consumer has demonstrated that he has returned the goods, whichever is the earlier.

Please send back the goods, without undue delay and in any case within 14 days from the day on which you have communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired. The direct costs of returning the goods will be at your expense. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Info

We are happy to help you with any questions or doubts. We will contact you in the shortest time.

In order to require additional customizations, you may use the form beside. Please, try to be very specific and detailed.

+39 3272958240
info@progettotera.com

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